How Can Brands Benefit From Social (media) Listening?

What are people saying about me on social media
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Social (media) listening is finding out about your audience through different means, such as monitoring social media and tracking what people do on the web. You can create more effective marketing campaigns if you know your target audience’s interest and what kind of content they like. Other advantages include gathering customer feedback on a product or service, and what employees and vendors have to say about you as a company. This article highlights some of the benefits brands can get from listening to social media.

Social media sentiment analysis is an important component of social media listening since it enables you to understand and interpret your performance and that of your competition. Rather than simply counting how many times your company is referenced on social media, consider what you can learn from social conversations to achieve meaningful business results. Being aware of changes in social attitude helps you to react quickly to unanticipated developments that affect your brand.


example of conversation on social media on a brand

Social Listening

Social (media) listening is the process of keeping an eye on and analysing conversations and trends in different parts of the media landscape to find opportunities for your brand and develop tactical plans for it. Social listening can help you learn more about your existing target audience, figure out their likes and dislikes, and create more exciting content that will keep bringing in new followers. Social listening can also provide insights to help you expand to new markets and introduce you to new segments.

If you want to stay on top of the latest marketing trends and stay ahead of the curve, you might want to invest in social listening.


Make The Most of Social Media Listening


Brands have known for a long time that they can use social media listening as a tool in their marketing plan. They say that listening is a virtue and brands can apply this adage – it keeps them aware and most importantly grounded.


How a brand handles a customer’s grievance


Marketers for the past decade have invested in social, and thanks to the availability of various martech platforms, it is now easier to gather and process meaningful information.

The Coca-Cola Company has been using social listening to discover what consumers (and even non-consumers) are talking about on social media and using information that accentuates their marketing strategy. For example, when Coca-Cola released a new flavour of Fanta in Japan. It knew that social media would be a big part of the conversation. It also made sure to post photos and videos of people engaging with the brand – drinking Fanta, which made people feel like they owned the product and made it easier for them to tell their friends about it.

Ford Motor Company is another great example. The company knew that people were talking a lot on social media about electric cars.


Popular Social Listening Platforms



Set up keyword monitoring to capture mentions. Social interactions in HubSpot get linked to contacts in your database, so you prioritise contextual conversations.


Social listening with HubSpot


Stay insights-driven and gauge the sentiments of your audience. Develop reports based on data from your brand, competitors, and industry topics.




Monitor trends, respond to queries, and amplify positive mentions with Hootsuite.


Social listening with Hootsuit

Sprout Social

Sprout’s Listening tool help brands extract actionable insights, and improve brand health by smartly tapping into conversations online.


Social listening with Sprout Social



Spot controversial conversations before they escalate. Brand24 tracks the volume of discussion around your brand.


Social listening with Brand24


Strategies for Social Listening

Brands can get a lot out of social media listening, depending on what kind of information they need.

First, brands need to figure out what data they need. This can be about anything, from how customers react to how well a product sells. Once brands know what kind of information they need, they can start looking for ways to get it – through the right social media channels, forums, and communities. Defining Search terms is useful – what words, names, taglines, and punchlines do people use for your brand. 


One way to get information is to do surveys. Brands can find out how their customers feel, what trends they notice, and more by asking those questions. Marketers can also use surveys to find out more about how their customers buy things.


Keeping a tab on mentions and conversations is another way to gather information. By watching what people say about their products or services on social media platforms – brands can change perceptions based on what people say. Monitor all languages as far as possible.


Collaborate with Influencers who are specialists in a certain category. Capture the chatter on their social media.

Different Types of Social Listening


One of the easiest ways for brands to use social media listening to their advantage is to know what kind of information people are looking for. There are four main ways to listen to social media:


1. Analysis of the content

This kind of listening looks at data from the past to see what is being shared and what is being talked about the most. Then, with this information, you can create new content that is likely to be popular and exciting.


2. Geography

This kind of listening tries to figure out where people are and what they are doing to make ads for them. Brands can create advertisements that are more likely to be seen by people interested in what they offer if they know where people are.


3. Channel-specific listening

This type of listening involves keeping an eye on social media sites like Facebook, Twitter, and LinkedIn. This information can then be used to make new content or change old content to increase engagement and conversion rates.


4. Analysis of feelings

This kind of listening looks at the tone and feel of online comments to see if they are positive, neutral or negative.


Steps of Social Listening

Brands can get a lot from listening to what people say about them on social media.

  • First, social media listening can help brands learn more about the people they want to reach. By listening to what people say about them online, brands can find out what people are talking about most and what words and phrases are used the most.


  • Second, brands can learn about new opportunities by listening to social media. By listening to what people say about their competitors, brands can determine which products or services are most talked about. This information can then be used to make new products or services. It meets the target audience’s needs or creates marketing campaigns that take advantage of these new opportunities.


  • Lastly, listening to social media can help brands improve their image. Using this information, the reputation of the brand can be improved.



There is a difference between monitoring and listening. Monitoring involves the capture and accumulation and data from channels whereas listening involves engagement with the audience by having meaningful conversations. Monitoring is a subset of listening. Successful socially relevant brands are those that can garner insights to understand their audience better. That’s why the right platform is important.

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